At Zelex Shop (ZELEX INFOTECH SERVICES (OPC) PRIVATE LIMITED), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website and make transactions on our platform. 

By using our services, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy to understand how your personal data is handled.

1. Information We Collect

We collect information that you provide directly to us and automatically when you interact with our website. This includes:

a. Personal Information

    • Name

    • Email Address

    • Shipping Address

    • Contact Number

    • Payment Information (through third-party gateways.)

b. Transaction Data

When you make a purchase, we collect transaction-related information, including the items you purchase, payment method details, billing address, and shipping address.

c. Automatically Collected Information

    • Device information (e.g., browser type, operating system, device type)

    • IP address

    • Cookies and tracking technologies for site functionality, analytics, and marketing purposes

2. How We Use Your Information

We use the personal information we collect for the following purposes:

    • Order Processing: To complete and manage your orders, process payments (through third-party gateways), and deliver your products.

    • Account Management: To create and manage your account, personalize your experience, and allow you to track your order history.

    • Customer Service: To provide customer support and respond to inquiries or requests.

    • Communications: To send you order updates, promotional offers, and other information related to our products and services. You can opt-out of marketing communications at any time.

    • Improving Our Website: To analyze how users interact with our site and improve site functionality and customer experience.

    • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

    • Service Providers: We may share your information with third-party companies who assist us in running our website and processing orders (e.g., payment processors, shipping providers). These third parties are required to protect your information in accordance with this Privacy Policy.

    • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or investigate potential fraud or violations of our terms.

4. Data Security

We take the security of your personal data seriously and use reasonable physical, technical, and administrative measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files that are stored on your device. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our site.

6. Your Rights and Choices

You have certain rights regarding the information we hold about you:

    • Access: You can request access to the personal information we have on file.

    • Correction: If any information is inaccurate or incomplete, you may request corrections.

    • Deletion: You may request the deletion of your personal data, subject to applicable legal requirements.

    • Opt-Out: You can unsubscribe from marketing emails or notifications by following the unsubscribe instructions included in each communication.

To exercise your rights, please contact us at [your email address or contact form URL].

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: zelexinfotech@gmail.com
Email: zelexinfotech@gmail.com
Phone: +919520905645
Address: C/O ISRAR AHMAD, AIJAZ NAGAR OLD CITY, Old City, Bareilly, Bareilly- 243005, Uttar Pradesh